Policy Overview
This Refund and Fraud Policy explains how seedance-2-5.net handles payments, credits, refund requests, chargebacks, fraud prevention, and account restrictions for our AI video generation Service.

seedance-2-5.net is an independent platform built around Seedance 2.5 API access. It is not an official ByteDance, Volcano Engine, BytePlus, CapCut, or Dreamina product page.

We do not offer a general satisfaction-based refund guarantee.

The Service may use credits, free allocations, paid plans, annual plans, subscriptions, promotional credits, or other pricing options shown on the pricing or checkout pages.

By completing checkout, you authorize the charge shown at purchase. Payments are processed by third-party payment providers such as Stripe. You are responsible for applicable taxes, currency conversion charges, bank fees, and payment provider fees unless applicable law states otherwise.

Credits are delivered to your account after successful payment or promotion activation. Credits are consumed when generation jobs or other paid AI features are submitted. Credit cost may vary by model, duration, resolution, reference assets, generation settings, and processing complexity.

Credits are account-bound, non-transferable, and may expire according to the terms displayed when issued or purchased.

AI generation credits and paid access are digital services. Delivery occurs when credits, plan access, or paid functionality are made available in your account, even if you do not use them immediately.

Submitting a generation job begins processing and may consume credits even if the output is delayed, does not match your expectations, or differs from your prompt. AI output quality, style, prompt adherence, duration, resolution, and processing time are not guaranteed.

Refunds are not automatic. We review requests case by case and may approve refunds only where required by law or in limited situations such as:

• Duplicate payment for the same order caused by an accidental repeat transaction
• Verified unauthorized charge after account, identity, and payment review
• Payment was captured but purchased credits or paid access were not delivered
• Confirmed platform-side technical failure that prevents access to paid features and cannot be reasonably resolved
• Billing error caused by our systems or payment provider records

Refund approval may require account email, order ID, payment date, screenshots, error details, payment provider records, and reasonable cooperation with our review.

Except where required by law, refunds are generally not available for:

• Satisfaction-based requests or changes of mind
• Used credits, submitted generation jobs, or completed AI processing
• Outputs that are delayed, low quality, unexpected, inaccurate, or not commercially usable
• Expired credits, expired promotions, or unused credits after their validity period
• Account suspension or termination for policy violations, fraud, payment abuse, chargeback abuse, or prohibited content
• Inability to use the Service caused by your device, browser, network, prompt, uploaded file, local restrictions, or third-party account issue
• Payment provider, bank, card network, tax, currency conversion, or processing fees that are not returned to us
• Promotional, bonus, trial, complimentary, or free credits

Contact [email protected] before filing a bank dispute. Include:

• Account email
• Order ID or payment receipt
• Payment date and amount
• Description of the issue
• Relevant screenshots, error messages, or generation IDs

Approved refunds are issued to the original payment method when technically possible. Bank and payment processor timelines vary, and refunds may take several business days after approval.

If credits or plan access are refunded, we may remove the refunded credits, reverse account balances, disable paid access, or deduct refunded usage from the account.

If you believe there is a billing issue, contact us first so we can review the account and payment records.

Filing a chargeback or payment dispute may result in temporary account restrictions while the dispute is reviewed. If a chargeback is found to be fraudulent, abusive, or inconsistent with delivered digital services, we may suspend or terminate the account, revoke credits, deny future purchases, and seek recovery of related costs where permitted by law.

If a refund has already been issued and a dispute is also filed, you may be responsible for duplicate reversal costs or dispute fees where permitted by law.

We may use automated and manual fraud prevention measures to protect users, payments, credits, infrastructure, and model access.

We may block, delay, review, refund, cancel, suspend, or terminate accounts or transactions involving:

• Stolen payment methods or unauthorized payments
• Unusual purchase, refund, chargeback, or usage patterns
• Multiple accounts created to exploit free credits, promotions, trials, or rate limits
• Automated scripts, bots, scraping, unauthorized API use, or credential sharing
• Attempts to bypass credit accounting, safety systems, checkout controls, or provider restrictions
• Content or activity that violates our Terms of Service or applicable law

We may share relevant information with payment processors, fraud prevention vendors, banks, card networks, hosting providers, legal authorities, or affected parties where appropriate.

We may update this policy to reflect changes in pricing, credit systems, AI model access, payment provider requirements, fraud controls, legal obligations, or business operations. Updates take effect when posted unless stated otherwise.

This policy operates alongside our Terms of Service and Privacy Policy and does not limit any non-waivable statutory rights.

For questions about refunds, billing, or fraud review, contact [email protected].